Once a learner raises a support ticket, you will handle the ticket from issue resolution to closing or escalating it further. In order to do that, you first need to view the tickets.
On your admin dashboard, click on Support Tickets.
The support tickets label displays a number indicating the count of unresolved tickets.
Here, you can see various details about your support requests, such as the issue date, current status, learner's email, and more.
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