Change support ticket status

Escalate ticket to Learnyst support team or close a support ticket from your admin dashboard

When a learner raises a content issue support request, an Open ticket is generated, which the admin can manage

If the issue raised by learner is technical, the ticket is assigned directly to the Learnyst support team instead of the school admin

To view Support tickets, locate and click on Support Tickets on the right side of the screen.
You can elevate the issue to Learnyst's technical support team by choosing Escalate to Tech. Once escalated, the ticket is considered resolved for the admin.
After resolving the ticket, click Close to officially close it, and the learner will receive a notification about the resolution.