---
title: View and Change support ticket status
description: Escalate ticket to Learnyst support team or close a support ticket from your admin dashboard
---

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# View and Change support ticket status

## Escalate ticket to Learnyst support team or close a support ticket from your admin dashboard

When a learner raises a content issue support request, an Open ticket is generated, which the admin can manage

If the issue raised by learner is technical, the ticket is assigned directly to the Learnyst support team instead of the school admin

- To view Support tickets, locate and click on **Support Tickets** on the right side of the screen.
  
  ![View Learner Support Tickets from admin dashboard](https://support.learnyst.com/hs-fs/hubfs/View%20Learner%20Support%20Tickets%20from%20admin%20dashboard.png?width=670&height=321&name=View%20Learner%20Support%20Tickets%20from%20admin%20dashboard.png)
- You can elevate the issue to Learnyst's technical support team by choosing **Escalate to Tech**. Once escalated, the ticket is considered resolved for the admin.
  
  ![View Learner Support Tickets from admin dashboard (1)](https://support.learnyst.com/hs-fs/hubfs/View%20Learner%20Support%20Tickets%20from%20admin%20dashboard%20(1).png?width=670&height=321&name=View%20Learner%20Support%20Tickets%20from%20admin%20dashboard%20(1).png)
- After resolving the ticket, click **Close** to officially close it, and the learner will receive a notification about the resolution.

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