Raise Support Ticket as a Learner

Learners can raise support tickets on the website for issue resolution, viewed and addressed by the admin or escalated to Learnyst support team.

To raise a ticket:

• Login to your account.
• After logging in, click on the profile icon and choose Helpdesk.
  
  
• Select the type of issue:
  
  
  
  Content Issue:
  
  Includes problems with course content, improvements, spelling errors, image visibility, unclear directions, questions, and answers. Admin can handle these via the dashboard.
  
  1. Choose the relevant subject and category, describe the issue.
  2. Click on Raise Ticket. 
  
  
  Technical Issue:
  
  Covers payment, test submission, login, app crashes, lesson player, audio, video, mic, and reports. These may need escalation to the support team which the admin can initiate.
  1. Once completed the troubleshooting steps, then click generate.
  2. Provide details like ticket name, issue category, sub-category, and any relevant attachments (image or video), then click submit.

After completing these steps, the learner successfully raises the ticket for the school.