For quick resolution of your learner issues we have provided the option for them to raise a support ticket every time they face any issue on your online teaching website.
So when your learner logs in to his/her learner account, they will always see a support button on top as shown in the image below.
Now, if they face any issue on any particular page, they can click on the support directly, and they will be directed to the new support page, as you can see below.
Once the learner fills out the details necessary to raise the ticket, they can click on "Report"
And that's how learners can raise a issue ticket to admins.
How To Raise Support Ticket On Mobile App
Once the learner logs in to their account through app, they have to click on the three vertical dots on the right hand corner
Now click on support from the drop down
In the next screen they will see Raise Ticket button at the bottom of the screen
Upon clicking the button, in the next screen they will see the option to enter the particulars of the issue
Once they enter the details and click on submit, the ticket will be raised. Upon successful completion of the step, they will see the status of the ticket