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Legacy Website Builder
How Learners Can Raise Support Ticket For Troubleshooting
For quick resolution of your learner issues we have provided the option for them to raise a support ticket every time they face any issue on your online teaching website.
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So when your learner logs in to his/her learner account, they will always see a support button on top as shown in the image below.
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Now, if they face any issue on any particular page, they can click on the support directly, and they will be directed to the new support page, as you can see below.
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Once the learner fills out the details necessary to raise the ticket, they can click on "Report"
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And that's how learners can raise a issue ticket to admins.
How To Raise Support Ticket On Mobile App
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Once the learner logs in to their account through app, they have to click on the three vertical dots on the right hand corner
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Now click on support from the drop down
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In the next screen they will see Raise Ticket button at the bottom of the screen
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Upon clicking the button, in the next screen they will see the option to enter the particulars of the issue
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Once they enter the details and click on submit, the ticket will be raised. Upon successful completion of the step, they will see the status of the ticket
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