View Learner Support Tickets from admin dashboard

Once a learner raises a support ticket, you will handle the ticket from issue resolution to closing or escalating it further. In order to do that, you first need to view the tickets.

• On your admin dashboard, click on Support Tickets.
  
  
• The support tickets label displays a number indicating the count of unresolved tickets.
• Here, you can see various details about your support requests, such as the issue date, current status, learner's email, and more.