Send Emails to learners who raised support tickets

This feature enables you to notify them about resolved tickets, or provide any additional communication regarding their support requests. Here's how you can send replies to learner tickets using their registered email addresses:

• Navigate to the Raised Support Tickets section on the learner dashboard. 
  
  
• Click on the learner to send a reply.
• Click the Reply button to compose a new email response.
  
  
• Write your message in the provided text area and click save.
  
  
• You can see all your previous replies under the Learner ticket details.
  
  
• Once the reply is sent, the status is changed to Awaiting Reply.
  
  

By following these steps, you can streamline communication with learners, keeping them informed about the status of their support tickets and ensuring efficient resolution of their issues or concerns.