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Suspend a Learners account

In some cases, an administrator may need to temporarily suspend a learner's account. Suspending an account allows for a learner's access to be revoked while preserving their data and progress.

To suspend a learner's account, follow these steps:

  • Access the Learners section by navigating to Users > Learners.
  • Locate the learner whose account you wish to suspend and click on their email address.

    Profile Details of a Learner
  • Once you've selected the learner, click on More > Settings to access their account settings.

    Profile Details of a Learner (1)
  • In the learner's settings, locate the Suspend Account section and click Suspend to suspend the learner and restrict account access.

    Suspend a Learners account 

Upon suspension, the learner will be immediately logged out of all devices and prevented from accessing their account.

  • To reactivate the suspended account, simply click Active to activate. The learner's data and progress will be preserved on activation.